GDPR information sheet
Last updated: 11 August 2026
1. Roles: who is controller?
- BetterCall as operator: For account data, product data tied to your login (including housing, jobs, portfolio, personal tasks, and similar features), infrastructure logs, and platform security, BetterCall.ie typically acts as a controller (or joint controller where agreed in writing with a partner).
- No patient clinical records: BetterCall does not offer patient clinical-record features, patient threads, or inpatient charting, and does not store patient clinical data on behalf of hospitals or clinicians. Hospital medical records remain with the relevant healthcare organisation.
2. No patient clinical data
BetterCall is built for clinician accounts and workflow tools (for example educational reference, jobs, housing, and team coordination). It is not a patient medical record system. Do not enter patient names, medical record numbers, dates of birth, or other patient-identifiable or special-category health information into BetterCall.
3. Data minimisation and purpose limitation
Use BetterCall only for its intended clinician-facing purposes. Team tasks and team chat (where available) are for care-team coordination and job lists among clinicians. They are not a medical record. Do not paste identifiable patient information into reference tools, portfolio helpers, job AI helpers, or chat.
4. Team tasks and team chat
Where team tasks or team chat are available, they are clinician workflow tools. Team chat uses end-to-end encryption for message content (ciphertext at rest); we are not designed to read those bodies. Chat photos are stored encrypted on the platform and are not written to your device photo library. Metadata (membership, timestamps, sender identifiers, and operational task links) may still be processed for delivery and abuse prevention. Chat messages and chat photos are retained for 7 days then removed; the team tasks board is the durable job list where that feature is enabled. Hospital discovery is opt-in peer discovery among doctors at the same hospital, not an official roster.
5. Location and subprocessors
Account and product data is stored in the European Economic Area (or the United Kingdom where applicable under UK GDPR). The Privacy Policy lists the subprocessors that process data on our instructions. Where data leaves the EEA or UK, we rely on vendor safeguards (including Standard Contractual Clauses) as offered at the time of processing.
6. Data subject rights
Individuals have rights including access, rectification, erasure, restriction, portability, and objection, subject to exemptions under applicable law. BetterCall does not store patient clinical data, so we are not the place to request a patient’s hospital records. For your BetterCall account and other platform-held personal data (for example profile, jobs, or housing content tied to your login), contact conor@bettercall.ie.
7. Supervisory authority
If you are in Ireland, you may contact the Data Protection Commission: www.dataprotection.ie. If you are in the United Kingdom, you may contact the Information Commissioner's Office: www.ico.org.uk.
8. Contact
Contact: conor@bettercall.ie.