Privacy Policy

BetterCall.ie (“we”, “our”, “site”) is a free resource designed to aid medical interns with on-call scenarios, procedures, consult scripts, calculators, task management, and user stats. You’re not required to register to use most site features. This Privacy Policy explains how we collect, use, and protect any personal information if you choose to sign in (currently via Google Auth through Firebase).

1. Information We Collect

• Authentication (via Google): Used to enable sign-in and personalise your experience.
• User activity logs: Tracks topics viewed and tasks completed for assistance with portfolio building.
• Optional email/suggestions: Only used to respond to your feedback.
• Aggregate usage data: Helps us understand what features are most helpful, in an anonymous way.

2. How We Use Your Information

• Enable sign-in and prevent duplicate accounts.
• Track progress and task history across sessions and devices by securely syncing your data.
• Allow report generation for portfolio use.
• Analyse anonymized usage to improve the site.

3. Data Storage & Security

We use Google Firebase (Auth & Firestore) to securely store your data in your region. All data is encrypted and access is controlled by security rules, ensuring that only you can access your information. We do not sell or share your data.

4. Cookies & Analytics

We use minimal cookies required for authentication and may collect anonymous analytics for performance insights. These do not identify you.

5. Your Rights

You can request deletion of your data or account at any time. To receive a copy of your data or remove your account, contact us via the email below.

6. Changes to This Policy

We may update this Privacy Policy as features evolve. Please check back periodically for updates.

7. Contact Us

For questions or data-related requests, contact us at bettercallireland@gmail.com.

8. Terms of Service

By using BetterCall.ie, you agree to use the site responsibly and for educational or informational purposes only. The content provided is not a substitute for clinical judgement or institutional guidelines. Users must ensure they are practising within their professional scope and local policies.

We do not accept liability for clinical decisions made using this platform. Always confirm information with your local senior staff or trusted medical resources.

BetterCall.ie may update or change services and content at any time. We reserve the right to restrict access or modify features without prior notice.