Privacy Policy

Last updated: 11 October 2025

BetterCall.ie (“we”, “our”, “site”) is a free resource designed to aid medical interns with on-call scenarios, procedures, consult scripts, calculators, task management, and user stats. You’re not required to register to use most site features. This Privacy Policy explains how we collect, use, and protect any personal information if you choose to sign in (currently via Google Auth through Firebase).

1. Information We Collect

  • Authentication (via Google): Used to enable sign-in and personalise your experience.
  • User activity logs: Tracks topics viewed and tasks completed for assistance with portfolio building.
  • Optional email/suggestions: Only used to respond to your feedback.
  • Aggregate usage data: Helps us understand what features are most helpful, in an anonymous way.
  • Patient Health Data (Teams Feature): Patient names, medical histories, clinical notes, and treatment information entered by authorised medical professionals for team-based patient management.

Important: The Teams feature processes sensitive patient health data. This data is only collected with explicit patient consent and is used solely for clinical team management by authorised medical professionals.

2. How We Use Your Information

  • Enable sign-in and prevent duplicate accounts.
  • Track progress and task history across sessions and devices by securely syncing your data.
  • Allow report generation for portfolio use.
  • Analyse anonymised usage to improve the site.
  • Facilitate secure sharing of patient information among authorised medical team members for clinical care coordination.

Patient Health Data Usage

Patient health data is processed exclusively for:

  • Clinical care coordination between authorised medical team members
  • Patient treatment planning and management
  • Medical handover and continuity of care
  • Clinical documentation and record-keeping

3. Data Storage & Security

We use Google Firebase (Auth & Firestore) to securely store your data with enterprise-grade security measures:

  • Encryption in Transit: All data is encrypted using TLS 1.2+ during transmission
  • Encryption at Rest: All data stored in Firestore is encrypted using AES-256 encryption
  • Access Controls: Strict Firestore security rules ensure only you can access your personal data
  • Regional Storage: Data is stored in your region for optimal performance and compliance
  • Authentication: Secure Google OAuth 2.0 authentication with no password storage
  • No Data Sharing: We do not sell, rent, or share your personal data with third parties

4. Data Sharing & Third Parties

We do not share your personal data without your express consent. Your data is used solely for your benefit and to provide the services you've requested.

  • No Third-Party Sharing: We do not sell, rent, or share your personal information with third parties
  • Express Consent Required: Any data sharing would only occur with your explicit written consent
  • Service Providers: We use Google Firebase as our secure data storage provider, which is bound by strict data protection agreements
  • Legal Requirements: We may only disclose data if required by law or to protect our rights and safety
  • Anonymous Analytics: We may use anonymised, aggregated data to improve our services (this cannot identify you)

5. Cookies & Analytics

We use minimal cookies required for authentication and may collect anonymous analytics for performance insights. These do not identify you.

6. Your Rights

Under GDPR, you have the right to access, rectify, erase, restrict, port, and object to processing of your personal data. You can request deletion of your data or account at any time. To receive a copy of your data or remove your account, contact us via the email below.

Patient Data Rights

Patients whose health data is processed through our Teams feature have specific rights:

  • Access: Request a copy of your health data stored in the system
  • Rectification: Correct inaccurate health information
  • Erasure: Request deletion of your health data (subject to legal requirements)
  • Portability: Export your health data in a standard medical format
  • Consent Withdrawal: Withdraw consent for health data processing at any time

Contact: Patients should contact their healthcare provider or email privacy@bettercall.ie to exercise these rights.

7. Changes to This Policy

We may update this Privacy Policy as features evolve. Please check back periodically for updates.

8. Contact Us

For questions or data-related requests, contact us at bettercallireland@gmail.com.

9. Terms of Service

By using BetterCall.ie, you agree to use the site responsibly and for educational or informational purposes only. The content provided is not a substitute for clinical judgement or institutional guidelines. Users must ensure they are practising within their professional scope and local policies.

We do not accept liability for clinical decisions made using this platform. Always confirm information with your local senior staff or trusted medical resources.

BetterCall.ie may update or change services and content at any time. We reserve the right to restrict access or modify features without prior notice.